Client agreements that grow
faster than your legal budget.
SLAs with uptime commitments your operations team can't guarantee. MSAs with unlimited liability for data breaches. Vendor agreements with pricing clauses that trap you when costs rise. Kontractually's AI reviews every client and vendor agreement against your standard terms.
No credit card required. First 3 reviews free.
What happens when account managers stop reviewing contracts.
A new enterprise client insists on their own MSA template. Your account manager skims it and notices the payment terms. Two years later, a data incident triggers the client's data breach indemnity clause - which holds you liable without limit for all losses arising from any data breach affecting their systems.
Kontractually flags the unlimited data breach indemnity against your playbook: 'all data breach indemnity clauses must be capped at 12 months fees.' You negotiate a cap before executing the agreement.
Your standard SLA commits to 99.5% uptime for managed infrastructure. A client's bespoke SLA requires 99.9% uptime with penalty credits for each hour of downtime. Your operations team never saw the SLA - the account manager signed it as 'basically the same.'
Kontractually flags the uptime commitment against your operational playbook: '99.9% uptime requires board approval.' The account manager escalates before signing.
A vendor agreement for your RMM platform includes a clause allowing the vendor to change pricing with 30 days notice. When the vendor announces a 40% price increase, you're locked into client contracts at the old rates with no exit right.
Kontractually flags the unilateral pricing clause against your vendor playbook: 'pricing changes require 90 days notice with exit right if increase exceeds 10%.' You renegotiate before execution.
Every contract type an MSP signs.
Pre-built MSP playbooks for client agreements and vendor contracts. Ready from day one.
Master service agreements at scale
MSPs sign new client MSAs every month - and each one arrives on the client's preferred template. Unlimited liability for data breaches. SLA commitments that exceed your technical capacity. Auto-renewal clauses that lock you in. Kontractually reviews every incoming MSA against your standard terms and flags the deviations.
Service level agreements that bind operations
SLA commitments are operational obligations. Uptime percentages, response time targets, and penalty credit structures need to reflect what your operations team can actually deliver. Kontractually checks every SLA against your operational playbook and escalates commitments that require board or operations team sign-off.
Platform and vendor agreements
Your RMM, PSA, security stack, and infrastructure vendors all bring their own terms. Unilateral pricing changes, data processing obligations, liability caps that don't match your client-side exposure, and exit restrictions. Kontractually reviews vendor contracts against your standard and flags the terms that affect your client service delivery.
DPA and data handling agreements
MSPs process client data - which means data processing agreements with specific obligations under GDPR (EU/UK), the Australian Privacy Act, CCPA (US), and equivalent privacy legislation in your jurisdiction. Kontractually checks data processing agreements for required clauses: sub-processor lists, breach notification obligations, data retention and deletion terms, and audit rights.
Yes - this is the primary use case for MSPs. Clients issue their preferred MSA template, and your account manager needs to know whether it's safe to sign before the deal closes. Kontractually reviews the client's MSA against your standard terms and flags deviations - liability caps, data breach indemnity scope, SLA penalty structures, IP ownership, and auto-renewal clauses.
You configure separate playbooks for each service tier. A Platinum playbook might require that all SLAs offering 99.9% uptime flag for technical director approval. A Standard playbook might flag anything above 99.5%. Kontractually applies the right rules based on which playbook you select when reviewing each SLA.
Yes. You define the required DPA clauses in your playbook - sub-processor notification obligations, breach notification timelines (72 hours for GDPR/UK GDPR, as soon as practicable under the AU Privacy Act, up to 72 hours under CCPA depending on state), data retention periods, deletion certification requirements, and data transfer restrictions. Kontractually checks incoming DPAs against your rules and flags missing or non-compliant provisions.
Yes. Vendor agreements are the inbound equivalent of client MSAs - they arrive on the vendor's template with terms that favour the vendor. Kontractually reviews vendor agreements against your vendor playbook: unilateral pricing change rights, exit restrictions, data portability on termination, liability caps relative to fees, and sub-processor obligations if the vendor processes your client data.
Yes. The MSP Master Service Agreement Playbook covers 22 rules including data breach indemnity caps, SLA escalation thresholds, IP ownership for custom development, auto-renewal notice periods, and dispute resolution clauses. The MSP Vendor Contract Playbook covers 16 rules for inbound vendor agreements. Both are available from day one.
Also useful
Review your next client MSA before your account manager signs it.
Set up your MSP playbook in 10 minutes. See exactly what Kontractually flags in a real client MSA or SLA.
Start free trial